Thank you for shopping at Fanades. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.
  • Your item needs to have a receipt or proof of purchase.

Requesting a Return

To initiate a return, please contact our customer support team at info@fanades.com within 6 days of receiving your item. Please provide your order number and details of the product you wish to return.

Return Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If you would like to exchange your item for a different one, please contact our customer support team at info@fanades.com within 6 days of receiving your item. Please provide your order number and details of the product you wish to exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at info@fanades.com.